Effective date: September 2026 · Version 1.0
These Terms of Use (the “Terms”) are a binding agreement between you and AI Operating Group, Inc., a Delaware corporation (“AIOG,” “we,” “us”), governing your access to and use of the CAIO Playbook application and any white-labeled instance of it (each, the “Service”). By clicking “I agree,” checking the acceptance box, or otherwise accessing or using the Service, you accept these Terms on behalf of yourself and, if applicable, the organization you represent (“Customer”).
If you do not agree, do not access or use the Service.
1.1 Access to the Service is provided to individuals designated by a Customer organization that has a separate written agreement with us covering the Service (a “Services Agreement”). These Terms govern your individual use; the Services Agreement governs the commercial relationship between us and your organization, and controls in the event of any conflict.
1.2 You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at legal@getaiog.com of any unauthorized use.
1.3 Your organization's administrator controls who has access, what role each user holds, and when access is removed. We act on your organization's instructions for account provisioning and deprovisioning.
2.1 You may use the Service only for its intended business purpose and only as permitted by your role and your organization's agreement with us.
2.2 You will not: (a) attempt to access data or accounts belonging to another organization; (b) reverse engineer, decompile, or attempt to extract the source code, prompts, scoring models, or underlying architecture of the Service; (c) use the Service to build a competing product; (d) probe, scan, or test the vulnerability of the Service without our prior written authorization; (e) upload content that is unlawful, infringing, or that you lack the rights to submit; or (f) use the Service in a way that violates applicable law.
3.1 The Service uses AI models to support features such as analysis, summarization, and recommendations. Details of which providers process your content, and on what terms, are set out in our Privacy Policy under “AI and models” — that section is incorporated into these Terms by reference.
3.2 We do not train models on your content. Content your organization submits to the Service is not used to train, fine-tune, or evaluate any machine learning model, whether by us or by any model provider, except processing performed solely within your own instance and solely for your benefit.
3.3 AI-generated output may be inaccurate or incomplete. The Service is a decision-support tool; it does not replace professional, legal, financial, or clinical judgment, and you are responsible for how you use its output.
4.1 We own all right, title, and interest in the Service, including its software, design, frameworks, scoring methodologies, and documentation. Nothing in these Terms transfers any of that to you or your organization, except the limited right to use the Service as permitted here.
4.2 Your organization retains ownership of the data and content it submits to the Service (“Customer Data”). We use Customer Data only to provide the Service, as instructed by your organization, and as described in the Privacy Policy.
Non-public information disclosed through the Service, including your organization's Customer Data and any non-public features of the Service itself, is confidential and may not be disclosed to third parties except as permitted under your organization's Services Agreement.
The Service is provided “as is.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, or punitive damages. Each party's total liability arising out of these Terms is limited as set out in the applicable Services Agreement between AIOG and your organization.
We may suspend or terminate your access if we reasonably believe you have violated these Terms, or immediately if necessary to protect the security or integrity of the Service. Your organization's Services Agreement governs termination of the overall relationship.
We may update these Terms from time to time. Material changes will be presented to you for re-acceptance before they take effect. Continued use after a non-material update constitutes acceptance.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising out of these Terms is subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to that jurisdiction and venue.
Entire agreement. These Terms, together with the Privacy Policy and any Services Agreement, constitute the entire agreement between you and us regarding the Service.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets.
Severability. If any provision is unenforceable, the rest remains in effect.
Contact. Questions about these Terms: legal@getaiog.com.
Registered address. AI Operating Group, Inc., 2810 N Church St, STE 90138, Wilmington, DE 19802.
This is a structural draft prepared for internal review. It is not legal advice and should be reviewed by qualified counsel before publication or use in production.